Delivery information

Shipping and Delivery

We ship worldwide so everyone can have a beautiful piece.

Shipping rates are calculated automatically into your order.

Generally, delivery time is approximately within 14 business days. Please allow 21 business days for artwork orders.

* Please note these delivery times are estimates only and are not guaranteed, they will depend on the destination country and stock levels.

We highly recommend customers provide a business address for shipping.

If you have any questions about shipping or deliver, please contact us at


Customs Inspection, Duties, and Taxes

Orders placed outside Australia may be subject to customs inspection and liable for duties and taxes on importation into the destination country.

Each customer is responsible for paying any fees, duties, or taxes which are levied in the destination country in regards to their shipment.


Product Warranty

All of our products come with a 4 year warranty.

This VELA guarantee begins at the date you received the item and covers any functional, material or craftsmanship defect in these products you have bought directly from VELA for personal use. 

Please note, this warranty does not cover damage caused by negligence, wilful damage, acts of God, misuse or failure to care properly for goods. 

Freight charges and service calls made after goods have been received in good order may incur additional charges.


Refunds and Exchange Policy

In the event of a defective product, we will exchange the goods for the same product or offer a credit note to the sale value of the item within 7 days of purchase. We do not refund or exchange for change of mind.